Working with small, independent companies has allowed me the opportunity to wear many hats with the groups I've worked for. I'm known for being a tenacious problem solver, pitching in and adapting to whatever needs doing.
Director of Test: Test and Quality lead for consultancy digital product clientele.
In-House Product Team Tester: Served as Test Lead for in-house OS X applications, including shipping major releases of Kaleidoscope, NetNewsWire, Versions as well as adjacent web applications and in-house developer tools. Performed both blackbox and whitebox methods focusing on functional, performance, regression and usability feature testing. Wrote and maintained test strategy plans. Utilized many Quality Assurance tactics including: Session Based Testing, State Modeling and Pairing with Developers.
Client Project Lead Tester: Functioned as Sole tester on multiple iOS client projects both on-site and remote. Worked in Scrum and other flavors of Agile. Performed QA services based on client needs, from leading a projects backlog in a "bug driven development" style via high-level engineering-integrated exploratory feature testing all the way down to simple specification checking and happy path confirmations. Created test environs and contrived test data sets. Responsible for establishing and implementing test coverage strategy. Hand crafted many fine defect reports. Used tools like: UIAutomation, Charles Proxy, Instruments and JIRA.
Support Desk: Ad hoc and fill-in coverage of customer support queue. Answered thousands of user questions from Sales to our Products to handling the underlying technology behind our products such as VCS, networking, authentication, whatever it took to help the customer solve their problem. Wrote customer-facing application documentation, support desk copy, training guides and knowledge base documents. Trained and coached Support team.
DevOps Team: Shared admin duties with internal IT operations team including onboarding, network admin, user management and general tech support. Handled varying coverage per project need in: build engineering, release process, VCS management, beta test management, continuous integration setup, backups. Wrote and maintained many in-house wiki documents for team.
Systems Administration & Tech Support: Department manager. On-call 24/7. Administered physical network & network services alike. Vendor liaison. FileMaker server management, user support, maintenance and ongoing development. Wrangled fleet of servers spanning two offices. Maintained backup schema and security policies. Workstation support for escalated issues chiefly in OS X environs.
Systems & Database Developer: Back end developer and front end designer for burgeoning subsidiaries' in-house applications handling auditing, order fulfillment, and print-ready documents. Collaboration with web development and accounting teams to design and implement new features and reports for in-house sales and order systems. Kicked ass at streamlining workflows and creating solutions to increase efficiency. Automated countless duties of the various in-house department functions, reducing staffing needs. Handled own support queue for in-house systems.
Accounting & Administration: Supervised Accounts Receivable team & Cash Office, directly reporting to owners and upper management. Co-hired, trained and reviewed sub-department. Known for developing and executing innovative departmental policies and procedures. Managed account base of long term, large, high revenue and difficult clientele. Facilitated departmental inquiries concerning cost variances or discrepancies through intra-system research, performing credit analysis, AR projections. Assistance to Controller: AP, GL Entries, Payroll, Reconciliation and auditing projects, check writing, petty cash. Moderation of complex spreadsheet matrix cataloging & analyzing sales data. Ad hoc support for Sales/Marketing, Promotions, HR departments.
Information Systems Manager: Managed small office network, backups, user support, web site maintenance and database development.
Bookkeeper: Performed all bookkeeping duties: Accounts Payable, Payroll, deposits and account reconciliation, Excise Taxes, Closing, GL entries, P&L reports, audit preparations.